WHAT IS RENDEX SHIPPING & HANDLING POLICY?

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Rendex Design offers 1-3 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand and COVID-19, Rendex Design orders may experience delays. Standard shipping is $10.99 for Guest orders totaling less than $200 and $15.99 for Guest orders above $200.  

Hawaii & Alaska For shipments to Hawaii and Alaska, we offer USPS Priority standard shipping, as well as 2-day and 1-day shipping services. Standard shipping is $10.99 for Guest orders totaling less than $200 and $15.99 for Guest orders above $200. 

Puerto Rico We ship to Puerto Rico via our 1–3 business day standard shipping.  1–2 business day standard shipping. Standard shipping is $10.99 for Guest orders totaling less than $200 and $15.99 for Guest orders above $200.  Expedited shipping options are also available.

PO Box If you are shipping to a US PO box, we offer USPS Priority standard shipping. USPS Priority Standard shipping is  is $10.99 for Guest orders totaling less than $200 and $15.99 for Guest orders above $200.  We regret that we are unable to offer expedited shipping to PO box addresses. If your shipment contains restricted items,  you must use USPS Ground (Parcel Post) and may experience longer than our standard transit times. Orders to PO Box addresses may be delivered on weekends.

APO/FPO/DPO Military Addresses Standard shipping to APO, FPO, and DPO addresses is via USPS  Priority. Due to military handling time, delivery to some destinations  may take up to 21 days. Standard shipping is  is $10.99 for Guest orders totaling less than $200 and $15.99 for Guest orders above $200. We  regret that we are unable to ship restricted items or offer expedited shipping to APO, FPO, DPO, or Military addresses.

Parcel Forwarding Services If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs.  We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.  Any order addressed to a parcel forwarding company is placed at your own risk. Rendex is not responsible for lost or stolen packages. 

International Shipping For delivery to Canada,shipping is  is $10.99 for Guest orders totaling less than $200 and $15.99 for Guest orders above $200.

For other destinations, please contact us.

Multiple Shipping Addresses We are unable to ship to multiple addresses in a single order. To  ship to multiple addresses, we recommend placing a separate order for  each address. 

Business Days & Holidays All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected  at checkout, if the order is placed after the cut-off time, it will be  processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving
• Christmas

Multiple Shipments To better service our clients, we use merchandise inventory from all  our Rendex warehouses across the country. You will receive multiple  shipments when your order is being fulfilled by multiple warehouse  locations. You will receive notification via email when your order is  being split into multiple shipments. There is no additional shipping fee  when your order is split into multiple shipments. Alternately, we may  combine multiple orders into one shipment. Your credit card will be  charged when your order is packaged and ready to be shipped.  If you are  receiving your order in multiple shipments, your credit card may be  charged multiple times as we only charge your credit card when the  product you ordered is packaged and ready to be shipped.           

Tracking Orders When your order is ready to be shipped, you will receive a shipment  confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment  details, your tracking number, and a link to the selected carrier site.  To track the order, click on the tracking number located near the bottom  of the email. To track an order on RendeDesign.com, visit the Account  Information area. You will need to sign in to access your account  information. Title to the products in your order is transferred from  Sephora to you when your credit card is charged and your products are  shipped. Risk of loss with respect to the products in your order is transferred from Rendex to you when your order is delivered to you.  This transfer of title does not affect our returns policy.

For your convenience, you will see the expected delivery date for  your order when you select a delivery option, on the Order Confirmation  page, on the Order Details page, and on the Order Confirmation email.